Client Complaints Procedure

If you are unhappy with the service that is being, or has been provided to you then you can send a letter of complaint addressed to:

The Complaints Handler, Knightsbridge Solicitors, The Quadrant, Nuart Road, Beeston, Nottingham, NH9 2NH

or alternatively, you can email us at admin@knightsbridgesolicitors.co.uk.

We will fully investigate your concerns as soon as your written complaint is received and will acknowledge receipt of your concerns within 7 working days, before commencing the investigation.

We will respond to you with our substantive reply within 21 working days of the receipt of your letter, unless the investigating Director or member of staff concerned are absent for any substantial period during that time, in which case there may be a delay before we can complete the investigation. If there is likely to be a delay, we will inform you immediately.

Unresolved complaints

If for any reason we are unable to resolve your concerns, then we are regulated by the Solicitors Regulation Authority which also provides a complaint and redress scheme via:

The Legal Ombudsman, P.O Box 6806, Wolverhampton, WV1 9WJ

Or alternatively, you can contact them by telephone on 0300 555 0333, online at www.legalombudsman.org.uk, or by email at enquiries@legalombudsman.org.uk.

Please be aware you are advised to bring forward a complaint to the Legal Ombudsman within six months of receiving a final written response from us regarding your complaint.